FAQs

Yes, to be able to shop on the official Sarah’s Bag.com website, you will first need to create an account. Once this is done, log in and proceed with your purchase.
If you are having any trouble with your account please contact customercare@sarahsbag.com

Please be assured that your personal information is kept private and confidential and at no point will we sell it to a third party for marketing purposes.
For more information, please read our Privacy Policy published on our website in full.

To re-set your password, follow the “FORGOT YOUR PASSWORD” instructions on the “SIGN IN” page.
Please note, for security reasons we are unable to send your old password via email.

-MasterCard or Visa card: Debit, credit, and prepaid card transactions are securely facilitated via Stripe Payment Gateway for all payment related to.

-American Express (Amex) unfortunately we are unable to accommodate cards at this time.

Please note that each transaction can only be completed with a single credit card.

In submitting an order or pre-order, you agree that this immediately authorizes Sarah’s Bag to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.

You can reach us via email at customercare@sarahsbag.com or contact a Customer Care representative on WhatsApp at +961 3 640 038.*

If you are buying a gift, simply check the gift-wrap option before placing the product in your cart and your order will arrive beautifully packaged in a Sarah’s Bag gift box.
You can also write a message in the available case when placing your order. This message will be handwritten and sent with the gift. ( to be reviewed )

We are able to ship worldwide with the exception of the below countries : Syria, Iran, Russia, North Korea, Israel, and Palestine.
If you have any questions, please reach out to us at customercare@sarahsbag.com.

In the case your item is in stock depending on the country delivery will take 3 to 7 days.
In the case your item is on pre-order it will be shipped once the item is completed by our artisans.

Cost of shipping;
The cost of shipping depends on the country of destination, determined by our delivery carrier DHL.

Cost of costumes and duty at recipient country:

We would like to clarify that product prices on our website ARE EXCLUSIVE OF ALL TAXES AND DUTIES. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival, we have excluded these charges from all invoices issued from our website as it is totally up to the recipient country..

We can amend your order or change your billing and shipping details if your item has not been dispatched from our office. +961 3 640 038 and add the whatsapp option

Once your order has been dispatched, you will receive an email from our customer care department listing the tracking number of your order. If you have any questions regarding your shipment please contact customercare@sarahsbag.com.

RETURN POLICY

-Item can only be returned within 7 days from the day it was received by client.
-The customer is responsible for the RETURN SHIPPING COST and CUSTOM DUTIES upon receival in Lebanon.
-For return request please contact customercare@sarahsbag.com
Items should be in the exact condition in which they were shipped.
-We apologize for no accepting any item that has been worn or damaged
Customized items cannot be returned or exchanged.

REFUNDS

-Item can only be refunded within 7 days from the day it was received.
-The customer is responsible for the RETURN SHIPPING COST and CUSTOM DUTIES upon receival in Lebanon.
-The bag will be refunded once it is received and checked by Sarah’s bag team.
-You will receive an email from a Sarah’s Bag customer care associate confirming that the bag you wish to return has been received and your refund has been processed.
-Please allow 5 business days from the time we receive the bag for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

EXCHANGE

In the case our client wished to exchange an item
-Item can only be exchange within 7 days from the day it was received.
-The shipment cost and custom duties (back and forth) are the responsibility of the customer.
-Client will need to mention which product you would like to exchange the purchased item with.
-The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).

Same return and exchange policy applies to gifts as stated above

Our items are handmade and can sometimes be perfectly imperfect, and that is charm and value of hand crafted items.

If for any reason you are not satisfied with the quality of your item please contact customercare@sarahsbag.com with all the defect details and one of our customer care associates will assist you.

In the case the item arrived damaged or broken due to shipping mishandling, please keep the packaging and provide pictures so we can refer to the shipping company

Any issues with merchandise will require a case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to process your complaint.