FAQs
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, to be able to shop on the official Sarah’s Bag.com website, you will first need to create an account. Once this is done, log in and proceed with your purchase.
If you are having any trouble with your account please contact customercare@sarahsbag.com
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential and at no point will we sell it to a third party for marketing purposes.
For more information, please read our Privacy Policy published on our website in full.
I FORGOT MY PASSWORD – WHAT SHOULD I DO?
To re-set your password, follow the “FORGOT YOUR PASSWORD” instructions on the “SIGN IN” page.
Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES SARAH’S BAG ACCEPT AND WHAT SECURITY MEASURES DO YOU EMPLOY?
-MasterCard or Visa card: Debit, credit, and prepaid card transactions are securely facilitated via Stripe Payment Gateway for all payment related to.
-American Express (Amex) unfortunately we are unable to accommodate cards at this time.
Please note that each transaction can only be completed with a single credit card.
In submitting an order or pre-order, you agree that this immediately authorizes Sarah’s Bag to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.
HAVING DIFFICULTIES IN PROCESSING YOUR PAYMENT?
You can reach us via email at customercare@sarahsbag.com or contact a Customer Care representative on WhatsApp at +961 3 640 038.*
CAN I HAVE MY ORDER GIFT WRAPPED?
If you are buying a gift, simply check the gift-wrap option before placing the product in your cart and your order will arrive beautifully packaged in a Sarah’s Bag gift box.
You can also write a message in the available case when placing your order. This message will be handwritten and sent with the gift. ( to be reviewed )
WHICH COUNTRIES DOES SARAH’S BAG SHIP TO?
We are able to ship worldwide with the exception of the below countries : Syria, Iran, Russia, North Korea, Israel, and Palestine.
If you have any questions, please reach out to us at customercare@sarahsbag.com.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?
We can amend your order or change your billing and shipping details if your item has not been dispatched from our office. +961 3 640 038 and add the whatsapp option
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email from our customer care department listing the tracking number of your order. If you have any questions regarding your shipment please contact customercare@sarahsbag.com.
HOW DO I RETURN OR EXCHANGE AN ITEM?
CAN A PERSON RETURN OR EXCHANGE A GIFT?
Same return and exchange policy applies to gifts as stated above
WHAT IF MY ORDER IS FAULTY OR DAMAGED?
Our items are handmade and can sometimes be perfectly imperfect, and that is charm and value of hand crafted items.
If for any reason you are not satisfied with the quality of your item please contact customercare@sarahsbag.com with all the defect details and one of our customer care associates will assist you.
In the case the item arrived damaged or broken due to shipping mishandling, please keep the packaging and provide pictures so we can refer to the shipping company
Any issues with merchandise will require a case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to process your complaint.