SHIPPING
Orders
Sarah’s Bag works with DHL to deliver our products all around the world. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.
We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.
Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at customercare@sarahsbag.com or +961 1 575585.
Shipping time
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched.
In case there is a delay of more than 24 hours in getting the product ready for shipping, you will be notified by email. Once the bag has been dispatched, shipping requires 3 to 4 working days. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
RETURNS
Return Policy
When you request a return, please contact customercare@sarahsbag.com and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product.
Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.
Customized items cannot be returned or exchanged.
Refunds
The customer is responsible for the return shipping cost and custom duties. Once the item is received at the Sarah’s Bag boutique, the cost of the bag will be refunded. You will receive an email from a Sarah’s Bag customer care associate confirming that the bag you wish to return has been received and your refund has been processed. Please allow 5 business days from the time we receive the bag for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.
Exchanges
The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).
Sarah’s Bag office’s address:
Mhanna bldg., 1st floor
100, Rue de Liban
Achrafieh, Tabaris
Beirut, Lebanon
Tel: +961 1 575 586
In-store return
Online orders can also be exchanged at the Sarah’s Bag flagship boutique in Beirut [Tabaris]. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at the Sarah’s Bag Boutique in Beirut.
Repairs
Sarah’s Bag stands behind its merchandise with a one year warranty on products purchased from the Sarah’s Bag Boutique in Beirut or from our official Sarah’s Bag.com website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact customercare@sarahsbag.com with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to proceed with your complaint.
Payments
Debit, credit and prepaid card transactions are processed through Bank Audi’s secure e-payment gateway. This access allows us to receive payments from any MasterCard or Visa card.
Only one credit card may be used per transaction.
If you are having any trouble proceeding with payment please contact customercare@sarahsbag.com
Otherwise, you can pay by wire transfer through Western Union or a bank transfers. For more details about wire transfers please contact customercare@sarahsbag.com
In submitting an order or pre-order, you agree that this immediately authorizes Sarah’s Bag to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.